Four steps. Every treatment. Every member.
The same doctor-led path — whether you're starting Reset, Performance, or Balance. Here's what each step actually looks like.
5–10 minutes. Zero waiting room.
A private, structured questionnaire built by our medical team around your goal. Everything is encrypted end-to-end and only your treating physician can open it.
- Health goals & symptoms
- Medical history & medications
- Allergies, contraindications
- Photo ID (Emirates ID or passport)
A real physician reads every case.
A UAE-licensed doctor reviews your file, usually within 24 hours. If anything is unclear — or if it's your first GLP-1 script — they request a short video consult before deciding.
- DHA/DOH-licensed physicians only
- Full history reviewed, not skimmed
- Optional video consult when needed
- Second-opinion escalation available
Tailored dose. Clear expectations.
If clinically appropriate, your doctor writes the prescription and a plain-English plan: what to take, when to take it, what to feel in week one, week four, week twelve. And your doctor stays with you — adjust dose, ask questions, escalate side effects, anytime in-app.
- Personal titration schedule
- Side-effect map & what to do
- Unlimited chat with your doctor
- Editable as your body responds
Plain box. Same-day in Dubai.
A cold-chain-verified pharmacy dispenses your meds, seals them in an unmarked box, and hands them to a rider. No HELM logo, no medication name, no condition on the label.
- Same-day Dubai/AUH before 2pm
- Next-day rest of UAE
- Signature-optional at door
- Real-time tracking via SMS
From assessment to your door — in under 26 hours.
Not a marketing target — the actual median across Dubai and Abu Dhabi members.
Minute 0
You submit the assessment
Hour 6
Doctor reviews your file
Hour 24
Prescription signed
Hour 26
Pharmacy dispenses & seals
Same day
Rider delivers, plain box
Day 2+
Doctor checks in via chat
Three humans between you and your box.
No black-box algorithm signs your prescription. Every case passes through a doctor, a pharmacist, and a rider — in that order.
Your doctor
UAE-licensed physician
Reviews your case, writes your prescription, adjusts as you go. One doctor per member — no rotating panel.
Your pharmacist
MOH-licensed pharmacy
Dispenses, verifies dose, checks interactions, cold-chain seals the box before it leaves the counter.
Your rider
Vetted courier partner
Delivers a plain box. Doesn't know what's inside. Signature is optional — leave-at-door works too.
What's on the box. What isn't.
The label your neighbour, driver, or building concierge might see — and everything we deliberately leave off.
- Your name
- Your address
- A tracking number
- Standard courier label
- HELM logo or wordmark
- Medication name or dose
- Any mention of the condition
- Pharmacy branding
Encrypted. End-to-end.
Your assessment, prescription, and chat history are encrypted at rest and in transit. Only your treating physician and the pharmacist filling your script can read them.
Licensed doctors
UAE-licensed physicians review every case
01Total discretion
Plain, unmarked packaging — no logos, no labels
02To your door
Delivered across the UAE, same-day in major cities
03Ongoing care
Message your doctor anytime, adjustments included
04How it works, answered.
Still wondering? Start the free assessment — a doctor will follow up if anything is unclear.
Most people finish in 5–10 minutes. The questions cover your health goals, symptoms, and medical history. Everything is encrypted and only visible to your treating physician.